Charles Leadbeater is an author and independent innovation advisor. He is a leading authority on innovation and creativity. He is the co-founder of “Participle” and has advised companies, cities and governments around the world on innovation strategy. Leadbeater has been ranked among the top management thinkers in the world by Accenture and has won several prizes for his writing and journalism. Here he explains how the transition came about to what is now called the “new normal”.